Customer Support Agent (m/f/d) with IT/interface focus

Every generation has a right to safe food, and we support farmers to connect them to markets where they can sell their safely and sustainably produced agricultural products by developing and implementing farm assurance systems that are based on facts and recognized across the supply chain.

GLOBALG.A.P. is a trademark and a set of standards for good agricultural practices (G.A.P.). FoodPLUS GmbH is a limited liability cooperation registered in Cologne, Germany.It manages all company’s activities worldwide from standard setting through services for its partners, marketing, certification management to integrity and serves as legal entity to hold the international GLOBALG.A.P. and GGN (consumer label for GLOBALG.A.P. certified farms) copyrights.

We are immediately looking for a Customer Support Agent (m/f/d) with IT/interface focus in full-time (39 h/week).Our Customer Support Team is responsible for the professional interaction with our valued customers (B2B and B2C), always following a friendly and helpful approach.Within this team there is a small subdivision primarily focussing on API-related issues of our clients.Supporting them in the best possible way, you will be integral to reinforce our reputation for excellent customer service.

• Deal with customer queries about the functional scope of our SOAP/XML and REST APIs (published at https://‌api-doc.‌globalgap‌.org/) and troubleshoot errors
• Manage further client requests via a ticket system
• Channel customer feedback internally and follow up to be able to provide expert answers and support
• Utilize and contribute to FAQ documentation to enable internal knowledge sharing
• Maintain daily recordings, e. g. logging and documenting issues in our systems

• Vocational training or equivalent in a job-relevant field
• 1–2 years of experience in the area of 1st level technical customer support (API support or similar)
• Proficient in English (level C1)
• Commitment to our company’s purpose and interest in respective topics
• Excellent communication skills, including active listening and clear articulation
• Customer-first mentality with inner motivation to solve problems and alleviate conflicts

• Integration into a multicultural, diverse team with shared values and the motivation to have a positive impact on the world and our future
• Possibilities to grow professionally and personally by encouraging to take ownership for your working area and by a culture of continuous learning
• Highly flexible approach in working time to ensure an optimum work-life balance
• Free use of local public transport (JobTicket), share in Urban Sports Club fitness program, free coffee, tea, and water
• Central office location in downtown Cologne
• Remote work is possible

If you strive to be part of a purpose-driven organization, we will be happy to read your motivation letter expressing the reason you would like to work for us and a CV summarizing your relevant skills for the position. Please apply via our online form.

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