Customer Service Clerk (m/f/d)

Our history

STS Medical Group is growing fast and is a leader in the European healthcare market.
Its roots go back more than 40 years, when MSP Schmeiser (one of the companies in the group) was the first manufacturer in Germany to start its production for customized surgical kits.
The group has now become one of Europe's largest manufacturers of CPTs and small kits.

Customer Service clerk(m/f/d) in full time

Your tasks:

Preparation of quotations

• Timely recording and forwarding of inquiries for pricing purposes
• Sending the offer to the customer
• Preparatory work for follow-up of the offers by the sales department
• Maintenance of the quotation commitment

Order entry

• Timely order entry in the system
• Monitoring and maintenance of shipping dates (daily check of order commitment)
• Information to the customer in case of delivery delays
• Timely dispatch of the AB to the customer
• Ensure correct pricing
• Ensuring correct scheduling

Invoicing

• Timely preparation of invoices
• Creation of credit notes according to requirements
• Ensure correct invoicing
• Ensuring and verifying correct pricing
• Monitoring of the invoice commitment

Customer Service

• Personal contact with the customer
• Prompt handling of complaints
• Answering product questions
• Competent contact person for all customer requirements in cooperation with internal interfaces

Data maintenance

• Minimum stock check and adjustment for CPTs
• Maintenance of revision levels, triggering of status runs
• Maintenance of customer master data
• Maintenance of the price database