Certified Data Centre Facilities Operations Manager - CDFOM® (exam included) - Course Language: English

Seminarbeschreibung:

The Certified Data Centre Facilities Operations Manager course is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many yearsundrsquo experience managing global data centre facilities. The CDFOMundreg is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.

After completion of the course the participant will be able to:

• Setup a data centre facilities operations team
• Manage and motivate your facilities management team
• Setup SLAundrsquo s and manage them including liabilities, KPIundrsquo s etc.
• Manage vendors and measure their performance
• Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc. Manage safety undamp statutory requirements
• Effectively and efficiently manage data centre operations
• Manage documents
• Setup equipment life cycle including testing
• Define data centre design limits and set-up and manage a proper capacity management plan Commission and decommission equipment
• IT cable management
• Manage the day-to-day data centre operations

Inhalte

The Data Centre Operations Team

• Leadership criteria and attributes
• How to set-up up an efficient and effective facility management operations team structure
• Defining roles, responsibilities and skill metrics
• Key Performance Objectives (KPO) and appraisals Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
• Training and assessments
• Shift management, scheduling and roster planning

Vendor Management

• Vendor selection and qualification
• Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
• Key considerations of a vendor agreement for services
• Performance measurement and reporting

Facilities Maintenance

• Maintenance options
• Main considerations for maintenance agreements
• The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
• Warranty pit falls
• Service reports alignments with maintenance agreements
• Tiered maintenance considerations
• Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
• Managing on-site/off-sites spares and how to determine which spares to keep on-site

Managing Safety undamp Statutory Requirements

• Statutory and industry compliance/regulations
• Emergency response and safety policies and procedures
• PTW (Permit To Work) requirements and procedures
• General rules and regulations for the data centre
• Ergonomic workspace
• SOPundrsquo s for power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management

• Defining the data centre design limitations
• Defining measurement criteria and reporting
• Alignment of business SLA with vendor SLA
• Defining chance management procedure for installation and de-installation of new equipment
• Reporting and escalation management

Managing Physical Security

• Guidelines from standards ANSI/TIA-942, ISO/IEC- 27001/02, SS507
• SOP (Standard Operating Procedures) in managing day to day security access control, such as
• Entry/exit control and access management
• Permit-To-WoZielgruppe:

  The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.

  Voraussetzungen:

  It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.

  • Course Language: English
  • Student Books: English
  • Exam Language: English
  Hinweise:
  
  Preis: 2550,- € (zzgl. MwSt.) pro Teilnehmer.
  Uhrzeit: 09:00
  Teilnehmergruppe: 3 bis 8
  Dauer in Std: 24