Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

Seminarbeschreibung:

Fundamental Architecture for the Help Desk Role

• Citrix Site Infrastructure and Deployment Models
• The Help Desk Role in the Fundamental Architecture
• Problem Resolution Methodology

Citrix Director and its role in Help Desk Support

• Citrix Director Role and Purpose
• Access to Director for Help Desk Administrators
• Common Director Monitoring Tasks
• Common Help Desk Administrator Troubleshooting Tasks

Providing and Troubleshooting End User Access

• End User Access Overview
• Components between end users and published resources on VDAs
• User Experience
• Support End User Access

Citrix Workspace App

• Workspace App Types
• Deploying Citrix Workspace app
• Pass though Authentication
• Supporting Citrix Workspace App

User Sessions

• FlexCast Architecture
• User Sessions
• App and Desktop Launch Process
• User Profiles
• HDX Technologies

Printing

• Introduction to Printing
• Printing Components Overview
• Supporting Printing

Entwickelt für diejenigen, die eine Citrix Virtual Apps- und Desktops-Lösung als Helpdesk oder Service Desk unterstützen. Ein idealer Kandidat für diesen Kurs interagiert mit Endbenutzern, um Probleme zu erkennen und zu beheben.

Dieser Kurs erfordert wenig bis gar keine Vorkenntnisse mit Citrix Virtual Apps und Desktops.